Frequently Asked Questions (FAQs)

 

1. What type of silver do you use?

2. Is your sterling silver nickel-free?

3. I like ear wire (French hook) earrings, but I am worried about losing them.

4. How do you recommend storing your jewellery?

5. Are your products shown to scale?

6. I am having difficulty purchasing an item online.

7. What is your return policy?

8. What is the currency of prices posted on this website?

9. What taxes apply to purchases?

10. What are the shipping and handling fees?

11. Is it possible to sell your products in my store or gallery?

12. How do you recommend cleaning your jewellery?

 

1. What type of silver do you use?

We use only the best quality sterling silver with a purity of 92.5% (.925). Pure silver is too soft to be used in jewellery. Pure silver is alloyed with copper (7.5%) to increase durability, without changing the beautiful colour of sterling silver jewellery.

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2. Is your sterling silver nickel-free?

No, although considered hypo-allergenic, our sterling silver jewellery components contain a trace amount of nickel. We offer nickel-free ear wires for earrings at no extra charge, simply contact us following your order to make the request.

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3. I like ear wire (French hook) earrings, but I am worried about losing them.

We include clear rubber safety backs with every pair of ear wires (French hook) earrings we sell. These safety backs keep your earrings where they belong.

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4. How do you recommend storing your jewellery?

When you are not wearing your silver jewellery, store it away from moisture in a sealed container such as an air tight bag. Ensure the jewellery is dry before storage. This will prevent tarnishing over a long period of time.

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5. Are your products shown to scale?

We include the measurements of all products for your reference, but for clarity products may not be shown to scale.

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6. I am having difficulty purchasing an item online.

Please set your web browser to accept cookies so that the shopping cart will function properly.

We use PayPal to safely, securely, and efficiently process online orders. PayPal, uses cookies during the check out procedure. If you receive the following message when checking out, your web browser is not set to accept cookies: "The recipient of this shopping cart link is not an approved shopping cart user. Please review your selection and try again."

Note: Cookies are pieces of information stored by sites on your computer. They are used to remember login information and other data.

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7. What is your return policy?

We proudly stand behind the quality of our jewellery. Every item made and sold by Winterchild Jewellery is guaranteed.* If for any reason you are not completely satisfied with your order, the jewellery can be returned for an exchange or refund. Shipping fees are non-refundable.

All returns must be post marked within 60 days of Winterchild Jewellery's shipping date to be eligible. Please enclose a copy of your invoice and ensure that the jewellery is safely wrapped before sending, preferably in the original packaging.

When returning goods from within Canada, ship by Canada Post (standard letter mail).

When returning goods from outside Canada, ship by standard surface mail. The outside of the package must be clearly marked "Canadian Goods Returning." Winterchild Jewellery is unable to refund taxes and duties.

* Exception: Our bracelets are custom made and are therefore not eligible for refund.

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8. What is the currency of prices posted on this website?

All prices are shown in Canadian Dollars (CAD).

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9. What taxes apply to purchases?

5% GST is applied at check-out for all orders with Canadian delivery addresses.

No Canadian taxes are applicable to orders shipped to international delivery addresses (all countries excluding Canada); however, the buyer is responsible for any import taxes, import duties or other incidental charges that may apply to their particular country. We are unable to provide estimates for these fees. Your local customs office will be able to provide more information.

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10. What are the shipping and handling fees?

Please see our Shipping & Returns page for complete details.

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11. Is it possible to sell your products in my store or gallery?

Winterchild Jewellery welcomes wholesale customer enquiries. Please see our Wholesale Page to obtain wholesale order information.

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12. How do you recommend cleaning your jewellery?

Should the sterling silver or copper tarnish, we have found that taking a standard pencil eraser and rubbing it over the surface of the jewellery easily removes the tarnish. There is no need to use silver or other cleaning solutions.

Our polish pads also do an excellent job of shining up your silver.

Wearing the silver regularly does help to keep it from tarnishing, as well, storing the jewellery in a dry location is very important.

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Feedback

Did we miss your question or do you have any comments that you would like us to hear? Please contact us to let us know your feedback at winterchild@winterchildjewellery.ca.

 
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